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Support

PaintBlock for iPad & macOS

Email support@paintblock.club — one person reads it, and you'll usually get an answer within a couple of days.

When reporting a problem it helps enormously to include your device (iPad model or Mac), the OS version, the PaintBlock version from the Settings panel, and what you were doing when it happened. A screenshot or screen recording is worth a page of description.

Where are my paintings stored?

Inside the app, on your device. They are not in iCloud and not on any server. To move a painting to another device or back it up, open the File panel and use Export to write a .paintblock file wherever you like — Files, iCloud Drive, Finder — then Import it on the other end.

Will deleting the app delete my work?

Yes. Everything lives in the app's own storage, so removing the app removes the paintings with it. Export anything you care about first.

I bought it on iPad. Do I have to buy it again for Mac?

No. It's one purchase for both — buy it on either platform and it appears in your purchase history on the other. Use Purchased in the App Store to install it.

How do refunds work?

Refunds for App Store purchases are handled entirely by Apple, not by us — we have no ability to issue one. Request it at reportaproblem.apple.com. That said, if something is broken, please email us: a fix helps everyone.

Apple Pencil isn't responding to pressure

Check the Settings panel — the pressure curve can be flattened to a constant. Pressure also does nothing in Line mode by design, since a straight line commits at a single width.

Feature requests

Welcome, and genuinely read. PaintBlock is deliberately narrow — built for selection painting rather than for everything — so the answer is sometimes no, but it will be an honest no with a reason.

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